Upstate Cerebral Palsy: 60 Years, 70 Locations, and 89% Adoption

Two groups we tend to learn a lot from are non-profits, and well established organizations.  We learn a lot from non-profits because they have to do so much with so little.  And we learn a lot about business process change from organizations that have been around for decades (or longer). 

So it was great to hear just how much, and in what ways, 60-year old Upstate Cerebral Palsy had done with EchoSign to automate its signature process:

 “Each month we had 3-400 documents that needed internal signatures, and the manual process to collect signatures was not working.” Bruce implemented an online system using forms created by Acrobat and stored centrally online. However, users had to open a form, complete it offline, re-attach, and email it off for one or more signatures that repeated the process. “This was better than our volunteer courier system, but not by much because many of our users had old versions of Acrobat and not everyone in the organization had email.”

They went on to take a user-poll and share the results back with us:

Recently, Bruce sent out a satisfaction survey on EchoSign with the following results:

• 57% were very satisfied
• 32% were satisfied
• 30% have used EchoSign 6 or more times
• 80% had signed at least 2-3 documents with EchoSign
• 46% had learned EchoSign on their own
• 7% have signed their approvals on their home computers or with handheld devices

“For us these are very impressive statistics. We couldn’t be happier with EchoSign.”