We had a great visit with EchoSign customer Marketo, Inc. when Bill Binch, VP of Sales and Customer Success, dropped by our offices a few weeks ago. The full story is here, but some excerpts below:
- "We’ve seen the incidence of redlining on custom SLAs (service level agreements) reduced by 50-75% so we engage less in contract negotiations, and experience a smoother closing process”
- "Since using EchoSign, signed contracts are returned on average in 2 days, with the fastest turnaround in 5 minutes.
But our favorite piece was the end-of-the-month story:
Finally, EchoSign has helped Marketo close key end-of-the-month business. “It was Saturday, Jan 31, 5:30pm. The customer contact indicated that his CFO needed to counter sign the agreement and he said to me, “I’m not sure my CFO can get to a fax machine this late on Saturday”. We “EchoSign’d” the agreement to the CFO and he signed it on his Blackberry. We closed the deal and that’s what counts.”
Sign How You Want. Where You Want. Even Saturday, January 31, at 5:30pm. We love it. Thanks Bill.
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