What's changed over the years is what it takes to make something "simple". With thousands of workflows and dozens of ways to sign, we have to keep on our toes to allow our users access to that power without diluting the core -- the ability for any two parties, of companies of any size, to get a contract signed in just minutes, or even seconds, on the web.
What that means is whether you are a Fortune 500/Global 2000 customer like BT, GE, Dell, Qualcomm, Pulte Holmes, First American, etc. etc.; a small business just closing your first customers; or somewhere in-between like Mr. Klugman's company -- and to be clear, the needs are often rather different -- the product is still "easy, simple and a no-brainer".
Look for us taking this to the next level in our Spring '09 release, out shortly.